Should we just accept that it takes 20 metres for the sound level of someone’s voice to drop to a comfortable non-distracting level, or should we reduce this to 10 metres so that workgroup-to-workgroup distractions are minimized?

In the Nordic Innovation report “Acoustic design of open-plan offices” , it was found that in a Swedish call centre, when reducing the distance for the sound to drop from 60 to 40 dBA from more than 16m before acoustic refurbishment to less than 4m thereafter, the proportion of people rating their acoustical environment as “bad” was reduced from 40% to 10%, and the proportion rating it as “good” increased from 20% to 60%.
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